How to create multiple presence subscriptions for more than 650 users to get change notifications

Question

How to create multiple presence subscriptions for more than 650 users to get change notifications

Ankit Motaval 0

In Microsoft Entra ID, I have more than 650 users. Because of this I need to create multiple subscriptions, each containing up to 650 users to receive change notifications.

Is it possible to create multiple presence subscriptions? According to Microsoft documentation, Maximum 650 users are allowed per subscription. Because of this I need to create multiple subscriptions, each with up to 650 users but all using the same notificationUrl, resource (with different userIds) and changeType.

According to Subscription Documentation, if the resource and changeType are the same in the subscription payload, it will be considered a duplicate subscription.

How can I create multiple subscriptions with the same notificationUrl, resource, and changeType?

Ruhrig, Manfred 0 Reputation points

2026-07-03T07:02:29.4766667+00:00

We have a teams connector product which subscribes the presence of teams users over webhook. This works fine if the count of subscribed users isn't larger than 100. The subscription of 225 users is accepted by response, but then not one presence message is received over the webhook. In Microsoft documentation is a limit of 650 users with 1 account with delegated permission Presence.Read.All. An application permission is still not supported for webhooks.

Question posted in:

https://learn.microsoft.com/de-de/answers/questions/5936886/graph-presence-read-all-subscription-with-webhook

2 answers

Your answer

Ruhrig, Manfred 0 Reputation points

2026-07-03T07:02:29.4766667+00:00

We have a teams connector product which subscribes the presence of teams users over webhook. This works fine if the count of subscribed users isn't larger than 100. The subscription of 225 users is accepted by response, but then not one presence message is received over the webhook. In Microsoft documentation is a limit of 650 users with 1 account with delegated permission Presence.Read.All. An application permission is still not supported for webhooks.

Question posted in:

https://learn.microsoft.com/de-de/answers/questions/5936886/graph-presence-read-all-subscription-with-webhook

Answer 1

RajatVashisthaMSFT-7255 1,780

Hi Ankit Motaval,

I would like to inform you that there is a limit of 1 subscription per resource where “presence” is considered to be as 1 resource.

Please try adding a custom header to each subscription request with a unique identifier for that subscription.

You can refer to the case for more information:

https://learn.microsoft.com/en-us/answers/questions/2038187/how-to-create-multiple-subscription-for-a-user-res

Hope this helps.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Misa Kamenovic 0 Reputation points

2025-02-26T16:03:22.1866667+00:00

Hi @RajatVashisthaMSFT-7255 ,

Is there any solution to get around the 1 subscription for presence per user? Since custom header ID doesn't work for me.
We need a possibility to add more than 650 users, either in multiple subscriptions or in one big, in Azure event hubs maybe?

Answer 2

Anonymous

Hello Ankit Motaval,

Thank you for reaching out to Microsoft Support!

Yes, when creating a subscription, there will be a subscription conflict if resource and changeType are the same. We have found a possible solution to this problem for your reference.

By adding a custom header to each subscription request with a unique identifier for that subscription. This way even if the resource and change type are the same, the subscription will be considered unique because of the custom header.

You can refer to the case for more information:

https://learn.microsoft.com/en-us/answers/questions/2038187/how-to-create-multiple-subscription-for-a-user-res

Hope this helps.

If the answer is helpful, please click Accept Answer and kindly upvote it. If you have any further questions about this answer, please click Comment.

Ankit Motaval 0 Reputation points

2024-12-24T14:09:46.3666667+00:00

@Anonymous Thanks for your response.

I have successfully created multiple subscriptions by adding a custom header. However, I am not receiving change notification webhooks for users in the first created subscription. I am only receiving notifications for users in the last created subscription.

For example, I created the first subscription with users A and B and then created a second subscription with users C and D. However, I am only receiving change notification webhooks for users C and D, not for users A and B.

Could you please advise how I can receive change notification webhooks for users in the first created subscription as well as all subsequent subscriptions?

Thank you.
Ankit Motaval 0 Reputation points

2024-12-24T14:18:01.11+00:00

Yakun Huang-MSFT Thanks for your response.

I have successfully created multiple subscriptions by adding a custom header. However, I am not receiving change notification webhooks for users in the first created subscription. I am only receiving notifications for users in the last created subscription.

For example, I created the first subscription with users A and B and then created a second subscription with users C and D. However, I am only receiving change notification webhooks for users C and D, not for users A and B.

Could you please advise how I can receive change notification webhooks for users in the first created subscription as well as all subsequent subscriptions?

Thank you.