Teams audio not working on calls with one specific user

Hello @JimmyYang-MSFT ,

We are also facing same issue with some of our users when they get in one-to-one call with each other, they face this issue, but when they are together in meeting then they are able to hear. It is the same with teams web version too. we checked the devices and headphones nothing is wrong with them. The users are working from home and network is stable too we checked.

@Anonymous

Here are a few troubleshooting steps you can try to resolve the issue:

1. Check Network Connection:

Ensure both of you have a stable internet connection. Sometimes, an unstable connection can cause audio issues.

2. Restart Teams:

Close and reopen Microsoft Teams. Sometimes a simple restart can resolve connectivity issues.

3. Clear Teams Cache:

• Close Microsoft Teams completely.
• Navigate to %appdata%\Microsoft\Teams on your computer.
• Delete the files and folders in this directory (don’t worry, Teams will recreate them).
• Restart Teams.

4. Update Teams:

Make sure both of you have the latest version of Microsoft Teams installed. Sometimes, updates include important fixes for connectivity issues.

5. Check Audio Settings in Teams:

• Click on your profile picture in the top right corner, then go to Settings > Devices.
• Ensure the correct microphone and speakers are selected.
• Use the Make a test call feature to verify that your equipment is working properly within Teams.

6. Recreate the Meeting:

Sometimes, there can be an issue with the specific meeting link. Try setting up a new meeting invite.

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