help me to login to microsoft account

Question

help me to login to microsoft account

Nuha Abdul Mukaffi 40

Hello microsoft, I can't access my admin account. I'm the only one with access and there are no other admin accounts, only one account in this photo.

Capture my authenticator phone has been reset and not backed up. I don't have the verification code saved. I can't turn off/reset the microsoft authenticator mfa. I can't change any settings because I'm the only admin. I've also tried resetting my password several times, but still, after filling in the password, I'm still asked for the authenticator code. Please help me find a solution so I can access my account. I've tried calling microsoft indonesia support, it didn't help me either, or my way of asking for help was wrong.

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Glynn, Tarance@EDD 0 Reputation points

2025-08-08T20:46:50.58+00:00

I am having an issue gaining access to my personal account as I keep getting an error saying this account needs a password to access and then I try to recovery account and it will allow me to receive an email but for the second verification I am unable to receive text message as website says they are unable to do it… can’t reach customer service for assistance… does anyone have a fix?
CrazyKats 19,920 Reputation points Volunteer Moderator

2025-08-08T20:51:32.59+00:00

Hi,

Please start a new thread using Ask a Question.

This thread already has an Answer.

Answer accepted by question author

Crystal-MSFT 54,326 Microsoft External Staff

@Nuha Abdul Mukaffi •, Thanks for posting in Q&A. Based as I know, the following page can set sign in method. You can click to see if it can access. If yes, you can remove the previous authenticator method and re-add a new one.

https://mysignins.microsoft.com/security-info

I notice you have opened case. Not sure if you have opened case with Microsoft Endra ID. If the above method can't work. You can contact Microsoft Entra ID support to see if you can get help on tis.

https://learn.microsoft.com/en-us/entra/fundamentals/how-to-get-support#open-a-support-request

Hope the above information can help.

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5 additional answers

Glynn, Tarance@EDD 0 Reputation points

2025-08-08T20:46:50.58+00:00

I am having an issue gaining access to my personal account as I keep getting an error saying this account needs a password to access and then I try to recovery account and it will allow me to receive an email but for the second verification I am unable to receive text message as website says they are unable to do it… can’t reach customer service for assistance… does anyone have a fix?
CrazyKats 19,920 Reputation points Volunteer Moderator

2025-08-08T20:51:32.59+00:00

Hi,

Please start a new thread using Ask a Question.

This thread already has an Answer.
Deleted

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Answer 1

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Answer 2

Debra Davis 0

I just want my ID back with the info. Can you do that. If not. Leave me alone I am upset

CrazyKats 19,920 Reputation points Volunteer Moderator

2026-01-11T20:28:14.7566667+00:00

You are piggybacking on a thread that is

a year plus old and has an accepted answer.

Please start your own thread with the correct tags

and don't include personal info in the post.

Answer 3

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Answer 4

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