Device Administrator has been disabled - No intune license

Question

Device Administrator has been disabled - No intune license

Josh Amiscua 0

Hi Team,

I am setting up a new Yealink room panel and attempting to sign in with a Meeting room account, we have the correct license assign which is the pro license. When signing in we receive this message below and immediately get signed out, only issue here is that all solutions i can find online point to enabling the 'Use device administrator to manage devices. By enabling this feature, you grant Microsoft permission to send both user and device information to Google' setting through Intune which we dont have a license for

device administrator disabled

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Answer 1

Sagar Meghwal 0

My mobile device Admin not off

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Answer 2

@Josh Amiscua, Thanks for posting in Q&A. Based on my researching, I find Android Enrollment Enforcement was turned on. That means that customers may have never turned on enrollment in Intune but now they have too. Device administrator is disabled means tenant admins need to agree with Intune device admin enrollment, which is default process when deploy Microsoft Teams Rooms.

https://learn.microsoft.com/en-us/microsoftteams/devices/phones-displays-deploy

If the user account used to sign into a Teams device isn't licensed for Intune, Intune compliance policies and enrollment restrictions need to be disabled for the account.

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You could use a global admin account in Intune portal to create a specific account only for room device without Intune licenses and set enrollment restrictions to avoid enrollment into Intune

Create new user, create a new group and add this user as a member.
In Intune admin center portal, Devices-Android-Enrollment-Device platform restriction-Android restrictions-Create restriction-block Android Enterprise (work profile) and Android device administrator-Assign the policy to new user group you created in previous step

Hope the above information can help.

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Crystal-MSFT 54,326 Reputation points Microsoft External Staff

2024-09-26T01:14:03.3566667+00:00

@Josh Amiscua, Hope things are going well. I am writing to check if we have tried the above suggestion and if there's any update, feel free to let us know.
Ben Tessman 0 Reputation points

2025-05-23T18:05:26.53+00:00

@Crystal-MSFT I can assure you this is overly complex and extremely hard to resolve. My Teams Room is experiencing the same issue; I am expert level troubleshooting and getting nowhere. The advice to add in the group without giving any instructions on how to set up the group is unhelpful. I gave it my best effort and it is still an issue.