Can't complete login, can't get code from Authenticator App = endless loop

Question

Can't complete login, can't get code from Authenticator App = endless loop

Erica Redmond 35

Hi, I bought a Microsoft Business Basic EEA package, but I can't login. I have my email and my password but when I try to complete the login it prompts me for a code from the Authenticator App. When I open the app there is no code listed. If I click try alternative login method it also requires a code from the authenticator app. I am stuck in this loop.

Any help would be appreciated!

Update*

Unfortunately still struggling with this issue, I believe I am the IT Admin and have lost access to the Admin Centre. Anyone know how to gain access or close down this account altogether? Should I just stop the payment?

thanks!

Tiffany Lacy 10 Reputation points

2024-08-27T14:57:39.6533333+00:00

Have you figured this out? I'm having the same issue and it is infuriating. I cannot login to my work email.
Prakash Vankudoth 85 Reputation points Microsoft External Staff

2024-09-03T06:31:51.71+00:00
Hi Erica Redmond

Thank you for reaching out to us on the Microsoft Q&A platform.
I understand that you are trying to login Microsoft Admin Portal, but it is asking MFA to sign in into the portal. But you open the authenticator app code is not available.

Could you confirm if you have registered for MFA using the authenticator app with your email?

If not, registered MFA follow the below steps:

Please go through the link My Sign-Ins | Security Info | Microsoft.com

Click on Add Sign in method, Choose Authenticator App method in it.

It prompts with a new QR code to scan

Approve the notification that is sent to your app by entering the number

Then you will successfully register your authenticator app.

If you are already registered, please try to re-register for MFA as it will delete the existing authentication methods, allowing you to set up a new multifactor authenticator app.

For more information: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

Hope this helps. Do let us know if you have any further queries.

Thanks,

Prakash V.
Prakash Vankudoth 85 Reputation points Microsoft External Staff

2024-09-05T04:40:06.9066667+00:00

Hi Erica Redmond,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Jennifer Windsor 5 Reputation points

2024-09-05T17:37:26.0733333+00:00

When I go to security, it asks for a code from authenticator. Ugh!
ElanaERA 0 Reputation points

2024-09-05T17:47:48.47+00:00

Same issue and your first recommendation: Please go through the link My Sign-Ins | Security Info | Microsoft.com - results in the exact same issue! Can't get there b/c it wants a code from the authenticator.... NO CODE!
Prakash Vankudoth 85 Reputation points Microsoft External Staff

2024-09-06T06:48:35.9633333+00:00

Hi Jennifer Windsor, ElanaERA,
I suggest you to contact your admin to re-register your MFA.
Prakash Vankudoth 85 Reputation points Microsoft External Staff

2024-09-13T05:52:41.5366667+00:00

Hi, Erica Redmond

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back

Thanks,
Prakash V.
Erica Redmond 35 Reputation points

2024-11-02T15:07:50.8633333+00:00

Hi, Prakash

I am unfortunately still having issues and none of the above worked. Each method requires me to first sign in to admin centre which I can't do as I am not getting the authenticator code. There is no other method to sign in both require me to use the authenticator app.

Is there any way to resolve this or to cancel subscription without logging into the admin centre, I am the admin but can't get in?

Thanks,

Erica

1 answer

Your answer

Tiffany Lacy 10 Reputation points

2024-08-27T14:57:39.6533333+00:00

Have you figured this out? I'm having the same issue and it is infuriating. I cannot login to my work email.
Prakash Vankudoth 85 Reputation points Microsoft External Staff

2024-09-03T06:31:51.71+00:00

Hi Erica Redmond

Thank you for reaching out to us on the Microsoft Q&A platform.
I understand that you are trying to login Microsoft Admin Portal, but it is asking MFA to sign in into the portal. But you open the authenticator app code is not available.

Could you confirm if you have registered for MFA using the authenticator app with your email?

If not, registered MFA follow the below steps:

Please go through the link My Sign-Ins | Security Info | Microsoft.com

Click on Add Sign in method, Choose Authenticator App method in it.

It prompts with a new QR code to scan

Approve the notification that is sent to your app by entering the number

Then you will successfully register your authenticator app.

If you are already registered, please try to re-register for MFA as it will delete the existing authentication methods, allowing you to set up a new multifactor authenticator app.

For more information: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

Hope this helps. Do let us know if you have any further queries.

Thanks,

Prakash V.
Prakash Vankudoth 85 Reputation points Microsoft External Staff

2024-09-05T04:40:06.9066667+00:00

Hi Erica Redmond,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Jennifer Windsor 5 Reputation points

2024-09-05T17:37:26.0733333+00:00

When I go to security, it asks for a code from authenticator. Ugh!
ElanaERA 0 Reputation points

2024-09-05T17:47:48.47+00:00

Same issue and your first recommendation: Please go through the link My Sign-Ins | Security Info | Microsoft.com - results in the exact same issue! Can't get there b/c it wants a code from the authenticator.... NO CODE!
Prakash Vankudoth 85 Reputation points Microsoft External Staff

2024-09-06T06:48:35.9633333+00:00

Hi Jennifer Windsor, ElanaERA,
I suggest you to contact your admin to re-register your MFA.
Prakash Vankudoth 85 Reputation points Microsoft External Staff

2024-09-13T05:52:41.5366667+00:00

Hi, Erica Redmond

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back

Thanks,
Prakash V.
Erica Redmond 35 Reputation points

2024-11-02T15:07:50.8633333+00:00

Hi, Prakash

I am unfortunately still having issues and none of the above worked. Each method requires me to first sign in to admin centre which I can't do as I am not getting the authenticator code. There is no other method to sign in both require me to use the authenticator app.

Is there any way to resolve this or to cancel subscription without logging into the admin centre, I am the admin but can't get in?

Thanks,

Erica

Answer 1

Aviral Singh 0

Hello!

If you're the IT admin, then you will need to connect with Microsoft support to resolve this. (You really should have an alternate email address added to your account for these things)

But, if you're not the admin, then you need to connect with your IT admin and they will be able to reset the authenticator app on your account.

Once this is done, you will have to remove your work account from the authenticator app and add it again, the same way you did when you tried to login to this account for the first time.

Let me know if this helps!

Regards,

Aviral Rana

Erica Redmond 35 Reputation points

2026-09-16T15:56:09.85+00:00

Hi Aviral, I believe I am the IT admin, I think I have lost access to the admin centre. How do I contact Microsoft support to resolve this.

Kind regards,

Erica