A new Microsoft Credential Pop-Up labeled "Add Service" is preventing users from connecting to our On-Prem exchange server.
We have On-Prem Microsoft Exchange 2019, and also have Office 365 licenses for each client machine. The "Add a Service" prompts come up non-stop. Most of the time the box is pre-filled with their local domain creds.
I have been through all the fixes I can see on the answers Microsoft forums but most end with the issue unresolved. We have tried:
- Remove old/unused devices the portal under apps and devices
- Removed services in portal like Microsoft Power Automate Free, Microsoft Teams Exploratory however many of the user don't even have these services assigned.
- Updated office and windows on the affected machines
- Ran the Microsoft support and recovery assistant for Outlook "SetupProd_AuthChk.exe"
- Tried several recommended registry updates
This started happening about 4 weeks ago and is causing huge issues, there must be a solution. Critical and often time sensitive email messages are being missed or not seen for hours or in some cases days.
For a temporary work around I some people who have the issue more often log into outlook web access on the exchange server.