How to see 'track email open rates' option in Viva Insights pane

Question

How to see 'track email open rates' option in Viva Insights pane

Lmag 35

Hi there,

I would like to track email engagement, open rates and click through rates on certain group emails. When I open the Viva Insights pane, options appear such as: 'Want focus time every day?', 'Set up quiet time.' etc., but 'Track email open rates' does not appear as an option to select as instructed on this guide:

https://support.microsoft.com/en-au/topic/use-microsoft-viva-insights-in-outlook-83d09caa-bfe8-4cb9-8f64-30afd79cc75d

How do I get this option to appear in the Viva Insights pane? The available options don't change even when I select a sent email that meets the criteria for email tracking (sent to more than five people, sent between 30 mins and two weeks ago etc.).

Thanks!

Sean 0 Reputation points

2025-11-13T17:36:44.47+00:00

I have the same problem within the (new) Outlook desktop app; however, the Viva Insights option for email metrics does appear in OWA. That said, the emails I can review metrics for do not include the one email I need, despite it being sent 10 days ago and to more than 1000 internal recipients. This is something others at my company have been able to do in the past, so it's unclear why things would be any different for me.
Carrera Banman 0 Reputation points

2025-12-01T16:57:55.6833333+00:00

I sent an email out on Friday - it was there, I thought 'how neat!'. It worked for that email. It's now Monday, and I can't find the feature anywhere...

3 answers

Your answer

Sean 0 Reputation points

2025-11-13T17:36:44.47+00:00

I have the same problem within the (new) Outlook desktop app; however, the Viva Insights option for email metrics does appear in OWA. That said, the emails I can review metrics for do not include the one email I need, despite it being sent 10 days ago and to more than 1000 internal recipients. This is something others at my company have been able to do in the past, so it's unclear why things would be any different for me.
Carrera Banman 0 Reputation points

2025-12-01T16:57:55.6833333+00:00

I sent an email out on Friday - it was there, I thought 'how neat!'. It worked for that email. It's now Monday, and I can't find the feature anywhere...

Answer 1

Mike A. Porter 0

I have the same issue. The Track email open rates is not visible.

0 comments

Answer 2

Bee Ivey 5

I hate to revive a zombie thread, but I am having the same issue. I am the admin of my org, and we have the E5 plan, but the "checking for insights" never appears. I asked it to track an email last week, and one just now, so I figured at least the one from last week would be available. I've even opened the Viva Insights home page and this seems to be focused on a work/life balance, not tracking emails.

Any help is appreciated

Sunny Yepez 0 Reputation points

2025-08-07T18:00:24.37+00:00

That is what mine looks like too.

Answer 3

ChristyZhang-MSFT 26,226 Microsoft External Staff

Hi @Lmag ,

Welcome to our forum!

Does the "Track email open rates" option not appear when I select any of the eligible sent emails?

And I found that after selecting the sent email in Outlook > click on the Viva Insight add-in, and when I scroll down, the "Checking for insights" load will appear, and then the "Track email open rates" option will appear, please make sure you have slid to the bottom.

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Hope to help you!

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ChristyZhang-MSFT 26,226 Reputation points Microsoft External Staff

2023-12-04T06:47:26.3433333+00:00

Hi @Lmag ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
Lmag 35 Reputation points

2023-12-05T09:22:21.2+00:00

Hi,

Thank you for responding to my question, but unfortunately the 'Track email open rates option' does not appear in the Viva Insights pane when I select an eligible sent email - so I am still having this issue.

Is there anything else I could try that might work?

Thanks.
Hope Paul 5 Reputation points

2024-03-22T19:51:44.79+00:00

This answer does not answer my question and doesn't work for me....when I look at Viva Insights I get no prompts about open rates. I used to be able to access this and it's an essential part of my job. I don't need the focus, or meditation, or whatever else Viva is providing. I'd just like to know if my team is actually opening and/or reading the essential communications I need to send out.
Trenton L 0 Reputation points

2024-04-03T16:06:51.4266667+00:00

You may want to verify that you have an E5 license assigned to you in the Microsoft Admin center. In my experience, what you are describing means that you may have an E3 license and not an E5 license.