Your credentials did not work error when trying to access VM, even after password reset

Question

Misheck Gwatidzo 20

I have just deployed a VM and everyting is fine however my credentialsseem not to be working to log on, even after resetting password.

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Mario Schützle 4,181 Reputation points

2023-09-17T12:15:33.0633333+00:00

Hi, could you tell us, how you want to connect to the VM? Via RDP or in another way? When you want to connect via RDP, what error do you get?
Misheck Gwatidzo 20 Reputation points

2023-09-17T14:33:48.3466667+00:00

connecting via RDP, full error message "Your credentials did not work. The credentials that were used to connect to ...... did not work. Please enter new credentials"
Mario Schützle 4,181 Reputation points

2023-09-17T15:54:12.0866667+00:00

Ok, please try the following steps, and try after each step if it works as written in the article
Mario Schützle 4,181 Reputation points

2023-09-17T15:54:47.1033333+00:00

Sorry, here is the link: https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-connection#troubleshoot-using-the-azure-portal
Misheck Gwatidzo 20 Reputation points

2023-09-17T21:01:06.26+00:00

Thanks, but not working after all the steps still

Answer accepted by question author

0 additional answers

Mario Schützle 4,181 Reputation points

2023-09-17T12:15:33.0633333+00:00

Hi, could you tell us, how you want to connect to the VM? Via RDP or in another way? When you want to connect via RDP, what error do you get?
Misheck Gwatidzo 20 Reputation points

2023-09-17T14:33:48.3466667+00:00

connecting via RDP, full error message "Your credentials did not work. The credentials that were used to connect to ...... did not work. Please enter new credentials"
Mario Schützle 4,181 Reputation points

2023-09-17T15:54:12.0866667+00:00

Ok, please try the following steps, and try after each step if it works as written in the article
Mario Schützle 4,181 Reputation points

2023-09-17T15:54:47.1033333+00:00

Sorry, here is the link: https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-connection#troubleshoot-using-the-azure-portal
Misheck Gwatidzo 20 Reputation points

2023-09-17T21:01:06.26+00:00

Thanks, but not working after all the steps still

Answer 1

Brian Zarb 1,705

A couple of things worth checking:

make sure to hit those password complexity requirements, Azure has some requirements around these.
is the VM domain joined?
- try using .\username or localhost\username
  - or domain\username
For you to access a VM using RDP, the NSG associated with the VM or its subnet must allow inbound traffic on port 3389 (default port for RDP). Make sure their is an inbound rule for this to allow rdp.

Misheck Gwatidzo 20 Reputation points

2023-09-17T21:08:54.5933333+00:00
This i think is where the issue was is the VM domain joined?

try using .\username or localhost\username

or domain\username
Brian Zarb 1,705 Reputation points

2023-09-18T09:46:08.3+00:00

Glad you found this response helpful:)
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