The presence subscription api limitation

Question

The presence subscription api limitation

Edward Zheng 61

Hi guys.

We want to leverage Microsoft Teams Presence Subscription API to set up an App. After some investigation and PoC in our teams. We have some questions about this presence subscription API.

The presence subscription API was published two years ago according to this page, https://devblogs.microsoft.com/microsoft365dev/get-notified-of-presence-changes-the-microsoft-graph-presence-subscription-api-is-now-available-in-public-preview.

Does the presence subscription project have a GA version or plan for this?
Each subscription can include only 650 users, what if the org has more users, do you have any suggestions for this scenario?
Each time a new user is added or removed then the single subscription must be deleted and created again. how to overcome this limitation?
If one user in the list cannot be subscribed, then the whole subscription fails without knowing which user failed. How to overcome this limitation?

Could you please help answer those questions or forwarding to the related team?

Thanks.

Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2022-11-02T13:09:31.577+00:00
Hi @Edward Zheng -

Yes, the presence subscription is available in v1.0 as well as in beta. For getting single user's presence, you can subscribe to /communications/presences/{id} path and for getting multiple user's presence, you can subscribe to /communications/presences?$filter=id in ('{id}','{id}',…)
Doc Ref: https://learn.microsoft.com/en-us/graph/api/resources/presence?view=graph-rest-1.0
Sample code repo: https://github.com/OfficeDev/Microsoft-Teams-Samples/tree/main/samples/graph-change-notification

For the remaining queries, we are checking with engineering team regarding the limitations. We will get back to you once we get any update.
Thanks!
JimmyYang-MSFT 58,781 Reputation points Moderator

2022-11-03T06:17:29.697+00:00

@Edward Zheng

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is not in our support scope. So we will remove teams tag from your thread. Thanks for your understanding and patience!
Edward Zheng 61 Reputation points

2022-11-03T12:32:14.987+00:00

When I try to create another subscript for a different user, I got the error as follows, it has request-id, please help check.

{
"error": {
"code": "ExtensionError",
"message": "Operation: Create; Exception: [Status Code: Conflict; Reason: A subscripton already exists. It must be deleted before a another can be made.]",
"innerError": {
"date": "2022-11-03T12:27:43",
"request-id": "686d0180-66f6-4a1d-84da-244773fb78c5",
"client-request-id": "686d0180-66f6-4a1d-84da-244773fb78c5"
}
}
}
Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2022-11-04T06:41:02.4+00:00

Got Update from engineering team that:
"Currently we allow only subscribing as a user to another user's presence. In this model, if an app wants to use the subscription apis, they have to use some "dummy" users to subscribe to all the users's presence they are interested in, and aggregate that data.
No options currently for 3 and 4
Ruhrig, Manfred 0 Reputation points

2026-07-03T06:46:02.1166667+00:00

We have a teams connector product which subscribes the presence of teams users over webhook. This works fine if the count of subscribed users isn't larger than 100. The subscription of 225 users is accepted by response, but then not one presence message is received over the webhook. In Microsoft documentation is a limit of 650 users with 1 account with delegated permission Presence.Read.All. An application permission is still not supported for webhooks.

Question posted in:

https://learn.microsoft.com/de-de/answers/questions/5936886/graph-presence-read-all-subscription-with-webhook

Answer accepted by question author

0 additional answers

Your answer

Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2022-11-02T13:09:31.577+00:00

Hi @Edward Zheng -

Yes, the presence subscription is available in v1.0 as well as in beta. For getting single user's presence, you can subscribe to /communications/presences/{id} path and for getting multiple user's presence, you can subscribe to /communications/presences?$filter=id in ('{id}','{id}',…)
Doc Ref: https://learn.microsoft.com/en-us/graph/api/resources/presence?view=graph-rest-1.0
Sample code repo: https://github.com/OfficeDev/Microsoft-Teams-Samples/tree/main/samples/graph-change-notification

For the remaining queries, we are checking with engineering team regarding the limitations. We will get back to you once we get any update.
Thanks!
JimmyYang-MSFT 58,781 Reputation points Moderator

2022-11-03T06:17:29.697+00:00

@Edward Zheng

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is not in our support scope. So we will remove teams tag from your thread. Thanks for your understanding and patience!
Edward Zheng 61 Reputation points

2022-11-03T12:32:14.987+00:00

When I try to create another subscript for a different user, I got the error as follows, it has request-id, please help check.

{
"error": {
"code": "ExtensionError",
"message": "Operation: Create; Exception: [Status Code: Conflict; Reason: A subscripton already exists. It must be deleted before a another can be made.]",
"innerError": {
"date": "2022-11-03T12:27:43",
"request-id": "686d0180-66f6-4a1d-84da-244773fb78c5",
"client-request-id": "686d0180-66f6-4a1d-84da-244773fb78c5"
}
}
}
Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2022-11-04T06:41:02.4+00:00

Got Update from engineering team that:
"Currently we allow only subscribing as a user to another user's presence. In this model, if an app wants to use the subscription apis, they have to use some "dummy" users to subscribe to all the users's presence they are interested in, and aggregate that data.
No options currently for 3 and 4
Ruhrig, Manfred 0 Reputation points

2026-07-03T06:46:02.1166667+00:00

We have a teams connector product which subscribes the presence of teams users over webhook. This works fine if the count of subscribed users isn't larger than 100. The subscription of 225 users is accepted by response, but then not one presence message is received over the webhook. In Microsoft documentation is a limit of 650 users with 1 account with delegated permission Presence.Read.All. An application permission is still not supported for webhooks.

Question posted in:

https://learn.microsoft.com/de-de/answers/questions/5936886/graph-presence-read-all-subscription-with-webhook

Answer 1

Prasad-MSFT 10,496 Microsoft External Staff Moderator

Yes, the presence subscription is available in v1.0 as well as in beta. For getting single user's presence, you can subscribe to /communications/presences/{id} path and for getting multiple user's presence, you can subscribe to /communications/presences?$filter=id in ('{id}','{id}',…)
Doc Ref: https://learn.microsoft.com/en-us/graph/api/resources/presence?view=graph-rest-1.0
Sample code repo: https://github.com/OfficeDev/Microsoft-Teams-Samples/tree/main/samples/graph-change-notification

2.Currently we allow only subscribing as a user to another user's presence. In this model, if an app wants to use the subscription apis, they have to use some "dummy" users to subscribe to all the users's presence they are interested in, and aggregate that data.

3.No options currently for 3 and 4

Thanks,

Prasad Das

You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate

Edward Zheng 61 Reputation points

2022-11-04T08:39:39.093+00:00

Hi Prasad, thank you for the response. Regarding the second suggestion, could you share more about the dummy users? and how to use it.
Prasad-MSFT 10,496 Reputation points Microsoft External Staff Moderator

2022-11-07T13:23:31.757+00:00

They are users created in Azure just for the purpose of subscribing to presence.